Pipedrive DNS Records Setup - Step-by-Step Domain Authentication

With increasing use of email technology, spoofing and spamming have also become a major concern. To protect the users from scams, email inbox providers introduced some security standards that must be complied by the email senders.

SPF, DKIM, and DMARC are the commonly used security standards. They make sure you are a legitimate sender and your emails are safe to open - only then they will be delivered to your recipients' inboxes.

If your domain lacks any of these authentication measures, your emails will be rejected by the servers. That is why, email delivery websites like Pipedrive provide you with the necessary DNS records for your email domain authentication.

In this article, we will guide you on how to configure Pipedrive DNS records and authenticate your domain for better and safer email communication.

Configure DNS Records in Pipedrive:

1. Click the Campaigns icon and go to the Settings tab in the left menu.

2. Go to the Domain Authentication section and click the "+ Domain" button.

   

3. Write down your domain name and click Get DNS Records.

   

4. Now click your newly added domain under Domain information.

5. It will drop down the DNS records page with the CNAME and TXT records.

   

6. Add these records to your DNS provider.

Setup Pipedrive DKIM CNAME Records:

1. Login to your DNS provider. We are using Cloudflare for now.

2. In the Websites tab, click on your domain.

   

3. Go to the DNS tab and click Add Record.

   

4. Select type CNAME.

5. Copy the record name and paste it into the Name field.

6. Copy the record value and paste it into the Target field.

7. Turn off the proxy and click Save.

   

8. Add the second DKIM record by following the same steps.

NOTE: Turn off the proxy for every CNAME record. When enabled, it diverts the traffic to the DNS server instead of the email server which causes verification issues.

Setup Company Identifier TXT Record:

This record connects your company and domain, ensuring that only you can send messages as a trusted Pipedrive sender. It helps prevent anyone else from pretending to be your company.

1. In your DNS dashboard, select type TXT.

2. Add the record name and value in the dedicated field.

3. Click Save.

   

Verify Pipedrive DNS Records:

1. After adding all records, click the "Refresh status" option.

   

2. If records are verified, green checkmarks will appear with each record.

   

NOTE: Record verification may take up to 48 hours.

If verification fails after 48 hours, there might be a DNS misconfiguration. Hire a DmarcDkim.com expert to troubleshoot domain authentication errors.

Setup Pipedrive DMARC Record:

You can generate a DMARC record with the help of the DmarcDkim.com DMARC check tool. This tool guides you through setting up a strict policy and updates you with insights on email activity. This way, you can stop spoofing in its tracks.

1. Go to the DMARC check tool.

2. Add your domain name and click Check.

3. Copy the record name and Suggested value and add them to your DNS dashboard.

   

4. Sign up for the tool to access the DMARC reports dashboard.

For support and assistance, contact DmarcDkim.com team.